![]() With the Aircall Power Dialer, load lists of Zendesk Sell contacts into Aircall in 3 clicks, and call down your lists in no time. Monitor your sales team activity in real-time with our live dashboard, listen in conversations as they happen, and coach your reps in real time to improve your sales conversations. Leverage the Zendesk Sell reporting tool with Aircall, and consolidate all your activity reporting in Sell, across all your channels, for a real 360 degrees view. Never miss a beat of your sales performance With our advanced routing engine and simple inbound flow builder, build advanced routing rules to send your inbound sales calls to the right rep, at the right time. In just a few clicks, build an inbound phone tree to route call to the right team, in a jiff! All call comments captured in Aircall are also logged, along with a link to the call recording, easily accessible from Zendesk Sell. Reps save time on every call by getting rid of manual data entry, and improve their productivity with automatic call logs.Īll calls are automatically logged as Call Activities in Zendesk Sell along with key details about the call, including whether it was inbound or outbound, answered or missed, and the name of the Aircall line that was used. If the caller does not yet have a record in Zendesk Sell, a new Lead will automatically be created. You can also log in to the Dashboard by navigating to aircall.io and clicking the Login button located in the upper right-hand corner of the webpage. Open the Contact, Lead, or Deal in one click from the Aircall phone app. If the caller is a Contact, you’ll also see all associated Deals. At a glance, you’ll see the caller’s name and customer status. On incoming calls, caller details are pulled straight from Zendesk Sell and appear on the screen as soon as the phone rings. Start a free trial in 3 minutes, or book a demo of Aircall+Zendesk! In just a few clicks integrate with Zendesk Sell, Zendesk Support and 100+ other apps like Shopify, Slack, Segment, Typeform and Gong.io. Managers benefit from complete activity data. Sales reps save time with automatic call logging and quick access to the Lead or Contact page. Connect Aircall with Zendesk Sell to unlock your phone sales performance, boost sales productivity and close deals faster. ".Every customer call is tracked within Zendesk, eliminating the need for support agents to switch between different tools and lose precious time.Aircall is the only phone system that integrates with both Zendesk Sell and Zendesk Support, and offers robust inbound and outbound capabilities. ".A Chat with Ma a Metz and Tania Kefs - VPs at Aircall was originally published in SatisMeter on Medium, where people are continuing the conversation by highlighting and responding to this story."Ī Chat with Ma a Metz and Tania Kefs - VPs at Aircall ".They also linked to their Salesforce dashboards to track call activity such as call duration and quality reviews to gain deeper insights across team activities." ".Every customer call is tracked within Zendesk, eliminating the need for support agents to switch between different tools and lose precious time." Peer review by Alexander J, Client Delivery and Account Manager, Human ResourcesĬommunication Management with Phone Calls ![]() ".The ability to listen into live calls and record for training purposes makes it an excellent tool for development." ![]() ".Adore Me uses Aircall's leading call center software to integrate Zendesk resulting in measurable increases in CSAT." Read Peer Reviews and Expert Experience for Business Use Cases Get information, directions, products, services, phone numbers, and reviews on Aircall Io in New York, undefined Discover more Computer Programming Services. Also, you can listen to live calls and initiate agent coaching on the dashboard. Manager can monitor team activities and availability through live feed feature. It is available as a Chrome extension and uses advance analytics to provide access to information like Calls Overview and Statistics. The application can be accessed on both desktop and mobile devices. It allows integration with CRM systems like Zendesk and Slack using APIs and Webhooks. The primary features of the software include call monitoring in routing, call recording, conferencing, Toll-Free Numbers, Customized Business Hours, Interactive Voice Response (IVR), CRM Integrations, Call Center Analytics and Reporting, live feed and Computer Telephony Integrations (CTI). It is a complete VoIP system that helps manage and contact customers irrespective of where they are located and without having to set up physical phone lines. Aircall is a cloud-based phone system designed for teams like customer support, Call centers and sales teams with an organization. Submit a ticket Porting Requests and Numbers Keep your current phone numbers when switching to Aircall or set up new ones.
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