CRI is just a subset of the overall rating for the company. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.Ī variety of factors are considered when calculating CRI. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. Prices were much lower in Kehl than Strasbourg, and they were so close to each other.Complaint Resolution Index (CRI) Explained On the way back to the ship, we passed the many shops along Hauptstrasse, and realized why Kehl’s shops were attracting so many shoppers from Strasbourg. Friedenskirche (Free Church) with Neo-Gothic structure had a bright interior with simple & neat decors. But after twists of fate, “Mother Kinzig” statue ended up at Kehl’s Mktplatz alone. The “Mother Kinzig” statue, which was built to commemorate the victims of the Franco-German War of 1870, had initially adorned 1861 Rhine Rail Bridge along with “Father of Rhine” statue. We walked along Hauptstrasse looking at shops on both sides of the street until we reached Maktplatz (Market Plaza/Square), where the statue of “Mother Kinzig”, Friedenskirche, a beautiful fountain, and outdoor cafes were located. It took only 5 minute walk to Hauptstrasse, the main shopping street just across Kehl Bahnhof (Kehl Train Station). After visiting Strasbourg in the morning, we visited Kehl in the afternoon. During our Viking River Cruise’ “Rhine Getaway” journey, our ship docked at Kehl. One can go from Strasbourg to Kehl by 11 minute train ride or 5 minute bus ride. Although they belong to two different countries today, Kehl is like a suburb of Strasbourg. Both cities have changed hands between France and Germany multiple times over their long shared history. German city of Kehl is located just across Rhine River from French city of Strasbourg. So I will go back anytime I am in the area on a trip and just think they are the absolute BEST! Way better than having someone local who does not know the clocks like they do. I was so happy with their service on that too! They respond to your emails and try to help you first but last ditch you can ship it back and that charge was not very much. And if you ever have a problem with the clock-which we had bought one 7 years earlier they have you ship it back to them to repair and the cost for the repair was nominal and they ship it home to you once again. When you are leaving if in a group they all come out and wave goodbye and the owner gives you the recipe for the black forest cake. Then off to the Black Forest Cake cafe upstairs where you are given a slice! Wonderful. They will ship back to the states and the deal they offer you is way better than buying online. They greet you with the magical cuckoo clock building and have lots of folks to help you or let you wander around looking at all the wonderful clocks. These folks are fantastic! The visit you will have there is first class from start to finish.
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